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Results: 133
Behavior Analysis of Customer Churn for a Customer Relationship System
This article describes how the bank industry in Taiwan must function in today's tough and fiercely competitive domestic credit card market and subdued global market. Banks are increasingly emphasizing the importance of retaining...
Published by: IGI Global
Spammer Group Detection Using Machine Learning Technology for Observation of New Spammer Behavioral Features
Recently, the rapid growth in the number of customer reviews on e-commence platforms and in the amount of user-generated content has begun to have a profound impact on customer purchasing decisions. To counter the negative...
Published by: IGI Global
An Empirical Study on Selection, Evaluation, and Management Strategies of Green Suppliers in Manufacturing Enterprises
Chia-Huei Wu
Jan 01, 2022
Green supply chain management means integrating environmental awareness into supply chain management, including product design, raw material acquisition and selection, the manufacturing process, the distribution of final...
Published by: IGI Global
Assessing the Technological Pedagogical Content Knowledge of Pre-Service Science Teachers at a South African University
The purpose of this study was to investigate preservice science teachers' proficiency levels regarding their practical knowledge of technological pedagogical content knowledge (TPACK-P). A sample of 103 third- and fourth-year...
Published by: IGI Global
Double-Layer Learning, Leaders' Forgetting, and Knowledge Performance in Online Work Community Organizations
This paper constructs an online community organizational double-layer learning structure model based on exploration-exploitation models. In this way, the authors examine the effect how double-layer online community learning as...
Published by: IGI Global
Four Pillars of the Green University Soft Infrastructure
Universities are isomorphic not because of the effectiveness of their processes but because of the legitimacy assigned by institutional logic. However, sustainable development discourses invoke a novel mission for producing...
Published by: IGI Global
Research on the Impact of Information Security Certification and Concealment on Financial Performance
With the rapid development of information technology, information security has been gaining attention. The International Organization for Standardization (ISO) has issued international standards and technical reports related to...
Published by: IGI Global
An Emoji Is Worth a Thousand Words
Face emojis are regularly used in reviews on online shopping sites to add richness and/or levity to the text. However, few researchers have investigated the use of face emojis in consumer reviews. This paper examined the effects...
Published by: IGI Global
Teacher Experiences in Converting Classes to Distance Learning in the COVID-19 Pandemic
The authors conducted a worldwide survey to explore the experiences of higher education faculty who converted classes to distance learning during the COVID-19 pandemic. Most respondents experienced much higher workloads and...
Published by: IGI Global
Functionality, Emotion, and Acceptance of Artificial Intelligence Virtual Assistants
This paper aims to expand the acceptance of the AI Virtual Assistant model from the perspective of user’s cognition. Based on the 240 samples, we used multi-layer regression analysis to investigate the influencing factors and...
Published by: IGI Global
Lucky Reply Effect
As social media has developed, online interaction between consumers and companies has increased rapidly. This research explores how companies' replies to consumers' past online comments affect consumers' predictions of their...
Social Networking Business and Management Marketing Media and Communications Computer Science and Information Technology
Published by: IGI Global
Improving Customer Value Index and Consumption Forecasts Using a Weighted RFM Model and Machine Learning Algorithms
Collecting and mining customer consumption data are crucial to assess customer value and predict customer consumption behaviors. This paper proposes a new procedure, based on an improved Random Forest Model by: adding a new...
Published by: IGI Global
User's Segmentation on Continued Knowledge Management System Use in the Public Sector
Chi-Cheng Huang
Jan 01, 2020
Knowledge management systems (KMS) can help an organization support knowledge management activities and thereby increase organizational performance. This study extends the expectation-confirmation model for predicting mandatory...
Published by: IGI Global
A Quality Function Deployment Approach Through Management and Technology Development
Corrugated paper industry is an indispensable industry and it has been developed for more than fifty years. Hence, it is important for a firm to find its core competence, study effective business strategies, and form a long-term...
Published by: IGI Global
Lucky Reply Effect
As social media has developed, online interaction between consumers and companies has increased rapidly. This research explores how companies' replies to consumers' past online comments affect consumers' predictions of their...
Published by: IGI Global
Uncertainty analysis for propagation effects from statistical downscaling to hydrological modelingUncertainty analysis for propagation effects from statistical downscaling to hydrological modeling
To understand the water balance and environmental effects under climate change condition, hydrological models are always used to simulate the hydrological cycle and predict future scenarios by using global climate models (GCMs)...
Degree Attainment in Online Learning Programs
The purpose of this study is to compare degree attainment rates in online and not wholly online degree programs, using longitudinal data from a national sample. Longitudinal data, collected from the National Center for Education...
Published by: IGI Global
Identification and Detection of Cyberbullying on Facebook Using Machine Learning Algorithms
The use of social media platforms such as Facebook, Twitter, Instagram, WhatsApp, etc. have enabled a lot of people to communicate effectively and frequently with each other and this has enabled cyberbullying to occur more...
Published by: IGI Global
A New Internet Public Opinion Evaluation Model
This research retrieved public opinions on the novel coronavirus pandemic with the aid of the DiVoMiner. The data were collected by setting keywords via qualitative comparative analysis (QCA) and automated computational...
Published by: IGI Global
Customer Involvement Facets Stimulating Customers' Intention to Use Internet-Only Bank Services in China
In this study, the authors extended the perceived risk-value model to include customer involvement to conceptualize an adoption intention model in the context of internet-only bank services (IOBSs). Hypotheses were tested using...
Published by: IGI Global
Cause of Attrition in an Information Technology-Enabled Services Company
The purpose of this study is to identify the human resource and the contextual factors that catalyze employee attrition in an ITES organization. A triangulation approach used to understand the reasons for employee attrition...
Published by: IGI Global
Deposit Withdrawal Behavior of Islamic Banking Customers in Brunei Darussalam
Muhamad Abduh
Apr 01, 2020
This article is aimed at investigating the deposit withdrawal behavior of Islamic banking customers in Brunei Darussalam. More specifically, it explores the influence of individual characteristics upon the action of deposit...
Published by: IGI Global
Using Online Social Networks to Globalize and Popularize Product Brands in Different Cultural Areas
The purpose of this paper is to investigate the influential factors of online social network advertising in three different cultural areas, being China, India, and the US. This study uses the Social Capital Theory (SCT), and...
Published by: IGI Global
Review of Consumer-to-Consumer E-Commerce Research Collaboration
This study uses a content analysis method to systematically review 83 research papers from 2002-2018 to explore consumer-to-consumer (C2C) e-commerce research trends. The findings of this study indicate that (1) C2C e-commerce...
Published by: IGI Global
Regulations and Standards Aware Framework for Recording of mHealth App Vulnerabilities
The authors describe a standards-based security framework for the purposes of recording security and privacy vulnerabilities discovered in mHealth apps. The proposed framework is compliant with the international standard for...
Published by: IGI Global
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